Frequently Asked Questions

Does our food meet Health Department Requirements?

Our food is cooked in an approved registered kitchen, complying with all Health Department requirements.

Who can purchase meals from us?

Home recipients – whether elderly, unwell, going on holidays, or just wanting a quick kosher meal.

Patients in hospital – we cater to most major hospitals in Melbourne. You may continue to order our meals when you go home.

Do I need to have an account?

While it isn’t mandatory to have an account, it will make order easier for you, especially if you want to repeat an order at another time.

To create an account, click on My Account on the top menu, and then click on Continue under the label New Customer.

How do I order?

​Online – Click SHOP MEALS

Phone – ring through your order on 0474-215-996.


How do I order using your online system?

Click on Menu on the top toolbar to review the range of meals available. Notice that there three categories of meals. You may like to order a soup, main course, and dessert, or only one of them.

Review the list of ingredients and the nutritional information of a meal by clicking on a Category on the left of the screen, e.g. Soups. On the next screen, click on a picture of the soup that you’re interested in.

Click on Add To Cart to include a soup in your order. Alternatively, type a number in the Qty field before clicking on Add To Cart to order multiples of the same type of soup.

If you would like to add other items to your order, click on the relevant Category and repeat the ordering steps.

Finally, submit your order by clicking on the Checkout button on the left of the screen. You’ll be prompted for payment and delivery instructions on the following screens.

How will I receive the meal?

Depending on your circumstances, meals can be:

Delivered to your home by one of our volunteers.

Picked up from our distribution centre at 819 Glenhuntly Road, South Caulfield (where ‘The Shook’ used to be).

Ordered in several hospitals and provided by their catering staff at the regular meal times.

Who prepares and packages the meals?

Our food is prepared and packaged by well-known Melbourne caterers Unger Catering.

Who provides Kosher supervision for our meals?

Kosher Australia: Tel: 1300 567 437.

How do I pay for meals?

Pay online when you order the meal using Credit Card or PayPal.

Pay when the food is delivered to your home.

Pay when you pick up the food from our distribution centre.

Open an account and receive an invoice – please discuss this option with the office.