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FAQ

  1. Does our food meet Health Department Requirements?
    • Our food is cooked in an approved registered kitchen, complying with all Health Department requirements.
  2. Who can purchase meals from us?
    • Home recipients - whether elderly, unwell, going on holidays, or just wanting a quick kosher meal.

    • Patients in hospital - we cater to most major hospitals in Melbourne. You may continue to order our meals when you go home.

  3. Do I need to have an account?
    • While it isn't mandatory to have an account, it will make order easier for you, especially if you want to repeat an order at another time.
    • To create an account, click on My Account on the top menu, and then click on Continue under the label New Customer.
  4. How do I order?
    • Online - follow the instructions in FAQ item 5 below.
    • Phone - ring through your order on (03) 9527-5525.
    • Fax - send a fax to (03) 9527-4844.
  5. How do I order using your online system?
    • Click on Menu on the top toolbar to review the range of meals available. Notice that there three categories of meals. You may like to order a soup, main course, and dessert, or only one of them.
    • Review the list of ingredients and the nutritional information of a meal by clicking on a Category on the left of the screen, e.g. Soups. On the next screen, click on a picture of the soup that you're interested in.
    • Click on Add To Cart to include a soup in your order. Alternatively, type a number in the Qty field before clicking on Add To Cart to order multiples of the same type of soup.
    • If you would like to add other items to your order, click on the relevant Category and repeat the ordering steps.
    • Finally, submit your order by clicking on the Checkout button on the left of the screen. You'll be prompted for payment and delivery instructions on the following screens.
  6. How will I receive the meal?
    • Depending on your circumstances, meals can be:
      • Delivered to your home by one of our volunteers.
      • Picked up from our distribution centre at 572 Inkerman Street, Caulfield North.
      • Ordered in several hospitals and provided by their catering staff at the regular meal times.
  7. Who prepares and packages the meals?
    • Our food is prepared and packaged by well-known Melbourne caterers Unger Catering.
  8. Who provides Kosher supervision for our meals?
    • Kosher Australia: Tel: 1300 567 437.
  9. How do I pay for meals?
    • Pay online when you order the meal using PayPal.
    • Pay when the food is delivered to your home.
    • Pay when you pick up the food from our distribution centre.
    • Open an account and receive an invoice - please discuss this option with the office.